Frequently Asked Questions
Find answers to common questions about ordering, delivery, payments, and returns.
How can I place an order?
Browse our categories or products, add items to cart, and proceed to checkout. Enter your mobile number for OTP verification, choose or add a delivery address, and pay securely via Razorpay (card, UPI, net banking).
What payment methods do you accept?
We accept all major payment options through Razorpay: credit/debit cards, UPI, net banking, and wallets. Payment is secure and processed at checkout.
How long does delivery take?
Delivery times depend on your location. We aim to dispatch within 1–2 business days and deliver within 3–7 days across India. You will receive updates once your order is shipped.
Do you deliver everywhere in India?
Yes, we deliver across India. Delivery charges and timelines may vary by pincode. Enter your address at checkout to see availability and charges.
How do I track my order?
After your order is shipped, we will share tracking details via SMS or email. You can use the link to track your package with the courier partner.
Can I cancel or modify my order?
You may cancel an order before it is shipped. Once shipped, our Refund Policy applies. Contact us with your order number for any change or cancellation request.
What is your return/refund policy?
We offer refunds or replacements for damaged, defective, or wrong items. Please see our Refund Policy page for full details, eligibility, and how to request a refund.
Are your spices fresh and safe to use?
Yes. We source premium-quality spices and pack them in sealed pouches to retain freshness and aroma. Best-before dates are mentioned on the packs. Store in a cool, dry place after opening.
How do I contact customer support?
Visit our Contact page for email, phone, and business hours. For order-related queries, please include your order number. We aim to respond within 24–48 hours on business days.
Still have questions? Contact us.